Reverse Omnichannel If digital retail is so great, then why does Apple have stores? Shipping a six-ounce phone is nothing compared to delivering a car, and yet... Provider Support for Digital Retail A couple of press releases caught my attention last week. The first one was APCO Acquires Strategic Diversified. So, what’s…... Digital Retail Consolidation There has been a wave of buyouts and tie-ups lately, and so it is time to reexamine the competitive landscape. …... Car Search Aggregation I was rereading Professor Rogers’ book and I had this brainstorm that somebody should develop an aggregator site to sit…... Caution: Learning Curve Ahead In last week’s episode, I warned that dealer groups proceeding aggressively into Digital Retail may suffer for it. This has…... DR and Public Dealer Groups In today’s post, subtitled, “the good, the bad, and the ugly,” we look at where the Big Six public dealer…... Top Digital Retail Systems I have been writing about Digital Retail for several years now. Keeping tabs on the players was part of my…... DR and Dealer Websites I was chatting with my pal Kiran Karunakaran about his new role at Fox Dealer. You may recall that Kiran’s…... Digitally Disrupting Dealer Systems I hesitated to use the D word here. So much of digital is normal, healthy evolution, that saying “disruption” is…... Digital Retail Taxonomy The tech buzz at NADA this year was Digital Retail. Tagrail has a new partnership, with dealer site provider Fox,…... Tier One Digital Storefront Today, we continue our discussion of digital retail, this time from an OEM perspective. Suppose you work for Morris Motor…... What is a Digital Storefront? A digital storefront is a complete car buying experience that can be bolted onto the dealer’s existing web site, and…... Caching the Rate Response Every so often, I am asked to write on a specialist topic for F&I technology, like surcharge processing, term bumps,…... Workflow for Online Car Buying A few years ago, I published a precedence diagram for the key operations of online car buying. I was arguing…... Menu Selling on an iPhone Followers of my Twitter feed know that I have lately been looking at mobile apps, to see if anyone can…... Best Practices for Menu Selling I was asked recently to opine on this topic, which I do today with some reservation, for I can see…... The Automotive eCommerce Ecosystem Around the turn of the century, I was helping RouteOne to build their now-ubiquitous credit system. Then, I moved on…... Worry about Mobility, Continued This week, we examine the fourth piece of McKinsey’s automotive revolution, shared mobility. This is really a collection of trends…...
