Taxonomy of D2C Providers PayLink was the finance source we chose for Safe-Guard’s D2C program, and now they have launched their own D2C program, Olive. This looks like a... My Shift in the Call Centre A User Story I enter the PCI compliant cleanroom at eleven o’clock with only a quinoa bowl from Freshie’s, and…... The Case for D2C A while back, I wrote a survey of Direct to Consumer VSC Sales. This was a “how to,” and today…... AI-Based VSC Risk Rating I have been working on a startup that will use artificial intelligence to rate vehicle service contracts. For a VSC…... Schrödinger’s Combo Product NADA has recently published a model policy for properly selling F&I products, i.e., without running afoul of the Attorney General. …... Penetration Chart with Bokeh I have been honing my charting skills lately, because Bokeh is so amazing, and looking for practical applications (outside my…... Clampdown Looms for F&I Markup NADA recently published a policy guide for protection products and we should commend the association for being proactive. Highlights are…... Wanted: eCommerce Product Manager Things are going well here at Safe-Guard, and I am looking to hire another eCommerce Product Manager. Posting is here. …... Analytics for Menu Presentation Last week, I presented a single-column format for menu selling on an iPhone, with the glib recommendation to let analytics…... All about Surcharges Now here is an article for specialists only. Menu system developers must know how to correctly acquire and present service…... Wanted: eCommerce Product Manager Gartner Group says “the API is the product.” I am looking for an experienced product manager who knows what Gartner…... Wanted: Experienced F&I Trainer I am in the process of creating an eCommerce department for Safe-Guard. Regular readers know that I specialize in creating…... Stop Using Combo Products I have had a hand in designing a few menu systems over the years, and I have always disliked combo…... Full Lifecycle API for F&I Products I have just wrapped up design work on a web service to cancel and refund F&I product contracts. Whether a…...
